Warranty & Buyer Protection

At Bidadoo Inc., we take pride in offering the highest quality heavy equipment with full buyer protection and comprehensive warranties for your peace of mind.

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not, you can return any equipment within 30 days from the date of delivery. Returns are accepted under the following conditions:

  • The item must be unused and in its original condition.
  • The item must not be altered, put to work, or used beyond verifying its condition.
  • Return requests must be made through email at Contact@dronesafestores.com.
  • The return process must be initiated within 30 days of delivery, and the item must be shipped back to us in its original packaging.
  • If the issue is caused by Bidadoo Inc. or a manufacturing defect, shipping costs for returns are covered by us. However, if the defect or damage is the result of misuse, alterations, or incorrect handling by the buyer, the buyer will be responsible for return shipping costs.

Warranty Coverage

We provide extensive warranty coverage to ensure that your equipment performs reliably over time:

  • 4-Year Warranty for Machines: All machines purchased from Bidadoo Inc. are covered by a 4-year warranty, protecting against defects in materials and workmanship under normal use.
  • 1-Year Warranty for Parts and Attachments: Parts and attachments are covered by a 1-year warranty for defects in materials and workmanship.

How to Initiate a Return or Warranty Claim

If you need to return an item or make a warranty claim, please follow these steps:

  1. Contact us at Contact@dronesafestores.com to initiate the return or warranty claim process. Please include your order details and reason for the return or claim.
  2. Ensure the item is unused and in original condition for returns. For warranty claims, follow the instructions provided by our team for further assessment.
  3. If the issue is caused by Bidadoo Inc. or a manufacturing defect, we will cover the return shipping cost. If the defect is due to misuse, alterations, or handling by the buyer, the buyer will be responsible for the return shipping charges.
  4. The buyer is responsible for return shipping costs when the issue is caused by defects not covered under warranty or for damages caused after delivery.

Buyer Protection

Your purchase is protected by Bidadoo Inc.'s Buyer Protection plan, providing comprehensive coverage against defects or misrepresentations. This protection is included with every order, ensuring that your purchase is secure from start to finish.

Our Buyer Protection program covers eligible capital asset purchases, offering:

  • Up to $200,000 in coverage for equipment purchases to protect your investment in high-value machinery and assets.
  • Up to $100,000 in coverage for specialty items to ensure peace of mind for unique or higher-end purchases.

With Bidadoo Inc., you are fully covered, and our commitment to quality and customer satisfaction ensures that your purchase experience is smooth and secure.