Frequently Asked Questions
1. What are the shipping costs?
We offer free shipping to both the USA and Canada. No hidden fees or additional charges, what you see is what you pay.
2. How long does shipping take?
Shipping and processing typically take between 1 to 2 weeks, depending on your location. You will receive a tracking number once your order has been shipped.
3. Do you offer pickup options?
Yes, we offer direct pickup from our warehouse. To proceed, simply email us and type "Pickup" in the subject. We will reply with the exact details and available pickup dates.
4. What is the warranty for products?
We provide a 4-year warranty for machines and a 1-year warranty for parts and attachments.
5. How can I cancel my order?
You can cancel your order within 24 hours of purchase before processing begins.
6. What payment methods do you accept?
We accept PayPal as our primary payment method, ensuring secure transactions with buyer protection.
7. What if my product is damaged during shipping?
If your product arrives damaged, please contact us immediately. We will cover return shipping costs if the issue is caused by us or the manufacturer.
8. How do I track my order?
Once your order has shipped, we will provide a tracking number via email for tracking on the carrier's website.
9. Do you offer financing options?
At this time, we do not offer financing directly. However, third-party financing services are available at checkout.
10. What is required for unloading large items?
For freight deliveries, a forklift or similar equipment is required for unloading large items at the delivery site. Liftgate service is available for an additional $100 fee.
11. Are taxes included in the price?
Yes, all prices are inclusive of taxes, ensuring no additional charges during checkout.
12. How do I initiate a return?
Returns are accepted within 30 days of delivery. Contact us via email at Contact@dronesafestores.com to initiate the process.
13. What happens if the product is damaged upon arrival?
If you receive a damaged product, please contact us immediately. If the issue is caused by us or the manufacturer, we will cover the return shipping costs.
14. Is my payment information safe?
Yes, we use SSL encryption to ensure your payment details are protected.
15. Do you provide Buyer Protection?
Yes, your purchase is protected by the Buyer Protection Plan.